Question 1

Where are you located?

Accepted Answer

We are a in home mobile service, bringing our showroom of samples to your home. That way we can color, fabric and product match on site, creating a complete custom quote just for you.

Question 2

What areas do you service?

Accepted Answer

We are based in central Whangārei and proudly service a wide range of surrounding areas. Our coverage extends north to Hikurangi, south to Mangawhai, west to Dargaville, and across to the East Coast. If you’re unsure whether we service your location, feel free to get in touch and we’ll be happy to confirm.

Question 3

Do you carry out service or maintenance work on blinds?

Accepted Answer

Yes, we provide service and maintenance on all of our products—both within the warranty period and beyond. We pride ourselves on looking after our clients and are always happy to assist whenever support is needed.
Our premium ranges include a full 5-year warranty, while our Acmeda housing comes with a lifetime warranty for added peace of mind. For full details, please see our Warranty page.

Question 4

How often will I need to replace my blinds?

Accepted Answer

The life of a blind depends largely on how it is treated, however there is no reason why you shouldn’t get 10 – 15 years out of a well looked after blind. We will also provide you with information on how to maintain and care for your products after installation.

Question 5

How long does it take for you to make and install my chosen product after your quote?

Accepted Answer

Our approximate completion date varies on the type of product you order.
• Roller blinds and Venetians – Approx 3 weeks from deposit.
• All other blind options – Approx 6 weeks from deposit.
• Curtains and sheers – Approx 4 weeks from deposit.
• Shutters – Approx 6 weeks from deposit.
• Outdoor blinds - Approx 3 weeks from deposit.
For all quotes, we require a 50% deposit before we can process the order.
We don’t use any cheap, imported “readymade” products hence we are confident enough to be able to offer the warranties that we do.

Question 6

What forms of payment do you accept ?

Accepted Answer

We offer a range of convenient payment options to make your experience as smooth as possible. You can pay by cash, cheque, credit card, or direct bank transfer. For added flexibility, we also offer finance options through Q Mastercard, allowing you to spread the cost of your purchase with ease.

Question 7

What happens once I have accepted your quote? Can I change or cancel my order if needed?

Accepted Answer

After accepting your quote and placing an order, you will receive an email confirmation. This will include your order number, a summary of the products you have ordered, the total cost, and your delivery details.
As all of our products are custom-made to your specifications, any changes or cancellations must be requested within 24 hours of placing your order. To make a change or request a cancellation, please contact us by emailing sales@blindsandshutters.co.nz.
Once your order has been manufactured and is ready for delivery, our team will be in touch to arrange final details.

Frequently Asked Questions